Download e-book for iPad: Applying Knowledge Management: Techniques for Building by Ian Watson

By Ian Watson

ISBN-10: 1558607609

ISBN-13: 9781558607606

The wholesale catch and distribution of data during the last thirty years has created an exceptional desire for organisations to control their wisdom resources. wisdom administration (KM) addresses this want via supporting a company to leverage its details assets and data resources by means of "remembering" and employing its event. KM consists of the purchase, garage, retrieval, program, iteration, and evaluation of the data resources of a firm in a managed manner. at the present time, corporations are utilizing KM all through their structures, from details administration to advertising to human assets. making use of wisdom administration: ideas for construction company stories examines why case-based reasoning (CBR) is so compatible for KM. CBR can be utilized to evolve suggestions initially designed to resolve difficulties long ago, to deal with new difficulties confronted through the association. This publication essentially demonstrates how CBR should be effectively utilized to KM difficulties through offering numerous in-depth case-studies. Ian Watson, a well known researcher in case-based reasoning and writer of the introductory e-book, utilizing CBR: strategies for firm structures has written this booklet in particular for IT managers and information administration method builders. * presents 7 real-world purposes of information administration structures that use case-based reasoning options. * provides the technical details had to enforce a data administration procedure. * deals insights into the advance of industrial KM CBR functions * comprises info on CBR software program owners, CBR specialists and cost additional resellers

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Additional resources for Applying Knowledge Management: Techniques for Building Corporate Memories

Example text

As a banker, you do not want to lend money to people who will be unable to repay the loan. However, your caution must be balanced against a desire not to turn people down needlessly. After all, the bank makes a profit from the interest people pay on loans. One way of solving your problem is to compare each new loan enquiry against your knowledge of loans you have granted in the past. Let’s also assume you have worked for the bank for many years and have an exceptionally good memory! If a person’s circumstances are similar to someone who successfully repaid a loan in the past, then 26 2 ◆ Understanding Case-Based Reasoning you would grant the loan.

4 A simple graph for plotting loans. 5 Clusters of good and bad loans. net monthly income and a relatively low loan repayment—can be plotted on the graph. In a similar way, other past cases can be plotted as points on our graph. Now, we said that our indexes should be predictive, and common sense tells us that people with relatively low net monthly incomes and relatively high loan repayments are more likely to default on the loan than those with high incomes and low repayments. 5. We can now use this graph as a knowledge management tool.

This is one reason why the debriefing is such an important part of military operations: This is what we planned. This is what we did. This was the outcome. How did we do against expectations? Have we learned anything new? What would we do differently in future? You will see in subsequent case studies that it is the contextualization of experience that often makes a case-based reasoner effective. Stories can act as a bridge between the hidden inner mental world and the explicit formalized world.

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Applying Knowledge Management: Techniques for Building Corporate Memories by Ian Watson

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